Within 10 working days of receipt, any unused product can be returned at your expense for a refund. All products must be undamaged in their original packaging and include all relevant accessories. This right to return does not apply to Stainless Steel or made-to-measure products. For information regarding how to return a product please see below.
Please note that no refunds or exchanges can be given on Stainless Steel or made-to-measure products.
If the product you purchase is faulty, or not as described, we may offer an exchange, refund or repair as appropriate.
Cancelling Your Order
You can cancel any online order (excluding Stainless Steel or made-to-measure products) and receive a full refund (including standard delivery charges) by Emailing firstname.lastname@example.org (including order number, postcode and phone number) at any time before the product is dispatched. No refund of delivery charges will be made if the cancellation notice is received outside of this timeframe.
How to Return a Product
If you wish to return a product after it has been delivered, you will be responsible for returning the product to us at your cost via courier.
To arrange for a product to be collected please Email email@example.com with your order number and details of the product to be returned. We will arrange for the collection of the product by our nominated carrier. Please note that there will be a charge payable by you for this service, which will be equal to the standard delivery charge applicable to the product and your location.
Refunds will be paid to the payment card used to place the order and will be made as soon as possible, usually no later than 10 working days after our receipt of the returned products. We are permitted to reduce your refund to reflect any reduction in the value of the products which are due to the manner in which you have handled them.
Please note that if you cancel an order after the product has been delivered, you will be responsible for returning the product to us at your cost and within 10 working days of the cancellation of your order.
Faulty or Damaged Products
In the unlikely event that a delivered product is faulty or damaged, we will exchange it or provide you with a refund, as long as we are notified of the product’s fault within 5 working days of it being delivered to you.
You can arrange for the faulty or defective product to be collected by Emailing firstname.lastname@example.org with your order number and details of the product to be returned. We will collect it at no expense to you and either provide a replacement or process a refund.