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Privacy Policy

Last updated: 1st October 2018

Trade Washrooms Limited (“us”, “we”, or “our”) operates the www.tradewashrooms.co.uk website (the “Service”).

This page tells you about our policies around collecting, using and disclosing your personal data when you use our website, and the choices you have when it comes to your data. We use your data to improve our website, and by using it, you agree to us collecting and using the information in accordance with this policy. Unless it’s mentioned in this Privacy Policy, the terms we use have the same meanings as those in our Terms and Conditions, which you can find at www.tradewashrooms.co.uk/terms-and-conditions


  • Service is the www.tradewashrooms.co.uk website operated by us.
  • Personal Data means data about a living individual who can be identified from that data (or from that and other information either in our possession or likely to come into our possession).
  • Usage Data is data we collect automatically. It’s either generated by your use of our website, or from the website infrastructure itself (for example, the duration of a page visit).
  • Cookies are small pieces of data stored on your device (computer or mobile device).
  • Data Controller is the natural or legal person who (either alone, or jointly, or in common with other people) determines what, or how, any personal information is, or will be, processed. For the purpose of this Privacy Policy, we’re a Data Controller of your Personal Data.
  • Data Processor (or Service Providers) means any natural or legal person who processes the data on behalf of the Data Controller. We may use various Service Providers so that we can process your data more effectively.
  • Data Subject (or User) is any living person who is using our website and is the subject of Personal Data.
  • Collecting and using information – we collect different types of information for different purposes so that we can provide and improve our Service to you.

Types of data we collect

Personal Data
While using our website, we may ask you to provide us with personally identifiable information that we can use to contact or identify you. Personally identifiable information may include, but isn’t limited to:

  • Your email address
  • Your first name and last name
  • Your phone number
  • Your address, city, county, postcode
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You can opt out of receiving any, or all, of these communications from us by following the unsubscribe link (or instructions provided) in any Email we send.

Usage Data
We may also collect information on how our website is accessed and used. This Usage Data may include information like your computer’s Internet Protocol address (IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Cookies and Data
We use cookies and similar tracking technologies to track the activity on our website and hold certain information.

Cookies are files with a small amount of data that can include an anonymous unique identifier. They’re sent to your browser from a website and then stored on your device. Other tracking technologies we use include beacons, tags and scripts to collect and track information, and to improve and analyse our website.

You can tell your browser to refuse all cookies or to indicate when a cookie is being sent. If you don’t accept cookies, you might not be able to use some aspects of our website.

Read our full Cookie Policy here

How we use your data

Personal Data

  • To provide and maintain our website, and tell you about any changes
  • To let you use interactive features
  • For customer support
  • To gather analysis or valuable information that helps us improve the website
  • To monitor how our website is used
  • To detect, address and prevent technical issues
  • To send you news, special offers and information about goods, services and events we offer similar to those you’ve purchased or enquired about – unless you’ve opted out of these communications. If you currently receive our newsletter and no longer wish to, you can follow the ‘unsubscribe’ link located near the bottom of each newsletter
  • To process payments through Stripe. We pass on some of your personal information, such as contact and order details, in order for Stripe to assess whether you qualify for their payment options and to tailor the payment options for you. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in the Stripe Privacy Policy

Phone Calls
To help improve the service we provide, we may occasionally monitor the calls we receive from our customers. This helps to ensure that we give you the highest level of service and maintain quality standards. We may also pass information about you to agents, service providers and employees to carry out services. We will employ appropriate security measures to protect your personal information where this is the case.

Processing Personal Data under General Data Protection Regulation (GDPR)
If you’re in the European Economic Area (EEA), our legal basis for collecting and using your information depends on the Personal Data we collect and how we use it.

We might process your data because:

• You’ve given us permission
• It’s necessary for payment processing
• We need to perform a contract with you
• It’s in our legitimate interest and not overridden by your rights
• It complies with the law

Retaining Data
We’ll only keep your Personal Data for as long as needed for the purposes above. And we’ll only use it to meet our legal obligations, resolve disputes, and enforce our legal agreements and policies.

We’ll also keep Usage Data for internal analysis. This information is generally kept for less time – unless it’s used to strengthen our site security, improve the site’s functionality, or we’re legally obligated to keep it for longer.

Transferring Data
Your Personal Data and other information may be sent to and maintained on, computers outside your country or other governmental jurisdiction. Meaning the local data protection laws might be different in your jurisdiction.

If you’re outside the UK and choose to share data with us, please note that we transfer information, including Personal Data, to the UK where it’s processed.

Consenting to this Privacy Policy and submitting this information means you agree to this transfer. We’ll take all reasonable steps to ensure your data is treated securely and in accordance with this policy, and your Personal Data won’t be transferred to any organisation or country without adequate controls in place – including the security of your data and other personal information.

Disclosing Data
We may disclose your data if we believe it’s necessary to:

• Comply with the law
• Protect and defend our rights or property
• Prevent or investigate any website-connected wrongdoing
• Protect the personal safety of website users or the public
• Protect against legal liability

Data Security
When it comes to data security, there’s no such thing as a 100% secure way to electronically store data or transmit it online. So while your data security is very important to us and we strive to use commercially acceptable means to protect your information, we can’t fully guarantee its security.

Your GDPR Data Protection Rights
If you live in the EEA, you have data protection rights. In line with these, we aim to take reasonable steps to let you correct, amend, delete, or limit the use of your Personal Data.

Want to know what Personal Data we hold about you, or want us to remove it from our systems? Just let us know via the Contact Us page.

In certain circumstances, you have these data protection rights:

  • Accessing, updating or deleting your information. (You can do this from your account settings)
  • Rectification – correct any inaccurate or incomplete information
  • Objection – you have the right to object to our processing of your Personal Data
  • Restriction – request that we restrict the processing of your personal information
  • Portability – if you require it, we’ll give you a copy of the information we have on you in a structured, readable and commonly-used format.
  • Withdraw Consent – we require your consent to process your personal information, and you can withdraw it at any time

Please note: we might ask you to verify your identity before responding to requests for personal information.

You also have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. Find out more by getting in touch with your local Data Protection Authority in the EEA.

Service Providers
At times, we may use third-party companies and individuals to facilitate our website, provide it on our behalf, take on related services, or help us analyse how it’s used. While they may have access to your Personal Data, this is only to perform these tasks and they’re obligated not to disclose or use it in any other way.

Google Analytics
We may use Google Analytics to monitor and analyse our website. Google Analytics tracks and reports on website traffic, using the data collected to monitor our site. The data is shared with other Google services and used by Google to change and personalise the ads on its network.

You can stop Google Analytics from seeing your activity by installing the Google Analytics Opt-Out Browser Add-On This stops the service’s JavaScript from sharing your activity with Google Analytics.

Behavioural Re-Marketing
Re-marketing means showing you adverts on other websites based on what you viewed on ours. For example, if you viewed a specific tap, you might later see an advert for the same tap on a different website. We’re able to do this thanks to the cookies we collect, which allow us and our third-party vendors to inform, optimise and display our ads.

Here are some ways to opt out of your data being collected and used for ads like this.

Google AdWords
A re-marketing service from Google Inc. If you’d like to opt out of Google Analytics for Display Advertising and customise the Google Display Network ads, go to the Google Ads settings page Google also recommends the Google Analytics Opt-Out Browser Add-On, which stops Google Analytics collecting and using your data.

If you’d like more information on Google’s privacy practices, go to their Privacy & Terms web page.

We use third-party services to process payments for any paid products and services. We won’t store or collect your payment card details. Any card details you give will go straight to our third-party payment processors who use your personal information according to their Privacy Policy. To ensure your payment information is handled securely, they adhere to PCI-DSS standards, managed by the PCI Security Standards Council – a collaboration between brands like Visa and Mastercard.

Links to Other Sites

We may link to other sites that aren’t operated by us. If you do click on a third party link, you’ll be directed to that third party’s site – where we recommend you review the site’s Privacy Policy. We have no control over – or responsibility for – the content, privacy policies or practices of any third party sites or services.

Privacy Policy Changes

We may update our Privacy Policy as and when required, posting the new version here with the ‘Last updated’ information above. We recommend you review this Privacy Policy from time to time, as any changes become effective once they’re posted on this page.